- Take customer orders accurately and efficiently.
- Process customer payments.
- Prepare and assist in expediting food orders.
- Clear tables between customers.
- Sanitise food preparation areas.
- Perform general cleaning duties as required.
- Key customers include restaurant managers, operations consultants, and both internal and external customers.
Principal Accountabilities:
- In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
- Follow and reinforce basic people minimums (e.g., uniforms and punctuality).
- Work and communicate effectively with co-workers and management.
- Positive attitude and commitment to customer satisfaction.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitising kitchen utensils, and servicing restrooms.
- Regularly check if the equipment operates properly and report any maintenance needs.
- Regularly check the temperature of freezers, refrigerators, and heating equipment to ensure they meet standards and maintain the highest quality and consistency.
- Work together with the kitchen team to prepare food while following cooking instructions, safety procedures, and sanitary requirements.
- Report all potential safety hazards or employee accidents to the manager on duty.
- Effectively handle and report all customer complaints, suggestions, special requests, or ideas to the manager on duty.
